Policy Administration Assistant

Others, Hong Kong
Administrative
Full Time
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What You'll Do / Responsibilities

Responsibilities

  • Manage the day to day policy administrative activities
  • Handle and follow up inquiries from internal and external customer and outsourcing team regarding policy issuance, subscription payment status and change of particulars
  • Verify data from various daily and monthly reports to ensure data accuracy
  • Ensure all tasks are done within the turnaround time and following the policy administration procedures
  • Take minutes for the monthly Department meeting
  • Assist in ad hoc UATs and assignments
  • Build and scale a new team that owns the customer experience and works to exceed their expectations
  • Provide support to other teams, including claims, policy admin, account management and product developmentĀ 

Required Qualifications

Requirements

  • High school certification or above, university degree preferred. Fresh graduates are also welcome
  • Experience in General insurance industry will be an advantage
  • Excellent communication skills, good command of both written and spoken Cantonese and English. Mandarin is an advantage.
  • PC literate and able to type in both English and Traditional Chinese
  • Well organized, attention to details and good time management skills. Ability to streamline processes and prioritize issues, support multiple tasks and be responsive
  • Remain calm in high-pressure situations. Positive attitude, patient with people and willing to learn - Self-starter and a good team player. Curious and interested in technology and new products
Salary
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